Eric-Ticwatch wrote:jerryeight wrote:We are aware that some iOS 8.0 and above users are encountering connectivity issues after pairing. Here are some helpful tips to resolve them (Please note that iPhone7 connectivity issues will be updated soon):1. After successfully pairing Ticwatch with Ticwear app, please check Ticwear app’s home page for BT connectivity status. Keep in mind that you should not use iOS Bluetooth setting for connectivity issue anymore once phone and watch are paired. Only use Ticwear app to pair/connect/disconnect with Ticwatch.2. To maintain BT connectivity, you need to allow Ticwear app to run in system background, otherwise connection will be lost. If Ticwear app is running in background, BT will reconnect automatically within seconds (up to two minutes in special cases).3. When BT disconnects (e.g. restart phone, exit ticwear from backend or out of distance) for a longer period, iOS system will kill Ticwear app, thus the watch won’t reconnect automatically. This is a restriction in iOS (even more stringent in iOS10), and currently there is no better way to resolve it.4. If the connection is lost due to third (3) reasons, please open companion app and turn iPhone’s BT off and back on. Check whether there is a prompt to “Re-pair” notification on the watch and click it if it shows up (no action required if it doesn’t show up). Ticwatch will connect automatically with the phone.5. Please update to iOS version 10.2 or later on the phone. This fixes many Bluetooth connectivity problems within iOS. You can do this by going to Settings -> General -> Software Update.6. Please update the watch to the latest version. You can do this by connecting the watch to WiFi and then on the watch go to settings ->update->Version update.
If you have trouble with any of the above please feel free to contact us by chat or by e-mail at firstname.lastname@example.org.
Very useful suggestions!
aha! you got it.