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by Gaby
Fri Sep 22, 2017 10:33 am
Forum: Stable Version
Topic: Ticwatch 2 isnt charging anymore
Replies: 2
Views: 33

Re: Ticwatch 2 isnt charging anymore

@maxxlerHambi , just like @javierv mentioned, please try factory reset. Have you tried to use another charging cable? If both not work, please apply for warranty at en.support.com.
by Gaby
Fri Sep 22, 2017 10:27 am
Forum: Stable Version
Topic: Issues pairing with Iphone
Replies: 1
Views: 13

Re: Issues pairing with Iphone

@JavierO , we are so sorry for the frustration caused. To better understand your case, could you please provide the information of your phone model, OS version, watch firmware version and Ticwear Global version? Thanks!
by Gaby
Fri Sep 22, 2017 8:53 am
Forum: Stable Version
Topic: Disconnect when phone screen off
Replies: 1
Views: 12

Re: Disconnect when phone screen off

@Juziz To better understand your case, can you please provide the information of your watch firmware version, Ticwear Global version? Is it possible for you to record a video about the issue? Thanks!
by Gaby
Tue Sep 19, 2017 9:30 am
Forum: Stable Version
Topic: User Guide
Replies: 5
Views: 10699

Re: User Guide

@SubseaDoc Settings>preference>Hot word.
by Gaby
Tue Sep 19, 2017 8:41 am
Forum: Stable Version
Topic: 4.8.0 Stable version OTA Announcement-2017/3/15
Replies: 32
Views: 4555

Re: 4.8.0 Stable version OTA Announcement-2017/3/15

@deltavictor It doesn't support to install global firmware on Chinese version Ticwatch. It is suggested that you refund the Chinese one and purchase global one in order to use global service.
by Gaby
Tue Sep 12, 2017 8:05 am
Forum: Beta Version
Topic: Block *Some * Google Services Notifications?
Replies: 2
Views: 243

Re: Block *Some * Google Services Notifications?

Hi Gordon,

1. You can disable the google service notifications on your phone.
2. You can try to block these notifications on the notification center via your Ticwear Global.
by Gaby
Tue Sep 12, 2017 7:59 am
Forum: Stable Version
Topic: SPO2
Replies: 1
Views: 146

Re: SPO2

@Clemntine May I know where did you find this feature? What Ticwatch 2 support is to detect HR and track GPS route.
by Gaby
Tue Sep 12, 2017 7:54 am
Forum: Beta Version
Topic: Tilt to wake not working
Replies: 1
Views: 134

Re: Tilt to wake not working

@AntiS/E Does it still happen to you now? Do you enable the feature via settings>gesture?
by Gaby
Tue Sep 12, 2017 7:52 am
Forum: Beta Version
Topic: Beta Version of international Problem
Replies: 1
Views: 145

Re: Beta Version of international Problem

@tonyatme thanks for your feedback! Both Chinese version and International version of Ticwatch 2 run on Ticwear OS without supporting AW. And international version doesn't support maps, navigation. But it has built-in GPS and can track your workouts. We're working on making more apps available in th...
by Gaby
Tue Sep 12, 2017 7:49 am
Forum: Beta Version
Topic: BUGS: Fitness App and GPS speed tracking
Replies: 3
Views: 270

Re: BUGS: Fitness App and GPS speed tracking

@ ptaeck thank you for your feedback!
1.Did you input correct personal information, like age,gender, height?
2.Could you please provide the screenshot of GPS route?

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